Frequently Asked Questions
Telemedicine FAQs
When is the policy effective?
Within 24 hours after purchase.
What is the wait time?
In most cases, you will speak to someone within 30-45 seconds. At peak times, you wait could be 1- 2 minutes but that is rare.
Are telemedicine services available in Spanish?
Yes, it is available in Spanish.
Does telemedicine require medical insurance?
No, it does not.
How can I renew my contract when it expires?
You can purchase via phone, retail office or online.
I made the payment and my account was charged but I did not receive a confirmation, what should I do?
Please contact our customer support center at 844-546-5238.
Will I be charged a cancellation fee if the I decide to cancel before the product expires?
The Membership can be cancelled by you within thirty (30) days from the Effective Date. You will receive a full refund as long as there are no claims to your account. If not, it will be pro-rated. After the 30 days, the refund is prorated, less a cancellation fee of fifty ($50) dollars. The refund is issued to your original credit card and should process within 3-5 business days.