Freeway offers unlimited and free online training to all users and group administrators. There are two regularly held interactive and instructor led sessions held every week.

  • On Tuesdays of every week, the training session focuses on telephony features and is audio only.
  • The Thursday training session, focuses on web portal features and functions.

This training session uses both audio and web collaboration. Customer online training sessions are also available upon request.

To request a custom training session please send your request via email to

Polycom® Phone Training

We will teach you how to utilize these features:

  • Call Forwarding Integration
  • Do Not Disturb Integration
  • New Call
  • Send
  • Dial
  • Forward
  • Answer
  • Hold
  • Resume
  • Transfer
  • Confrnc/Conf
  • Silence/Ignore
  • Reject
  • Dir
  • Send VM
  • Park Pck
  • Grp Pck
  • Exp pck
  • PTT
  • Pull
  • URL

There are the Three Directories, Personal, Common, and Custom we will show you the features and benefits of each:

  • Personal Phone List
  • Common Phone List
  • Custom Contact Directory

Polycom Phone Systems